Refund and cancellation policy
Refund, cancellation, rescheduling, and deposit rules for Mind Data Grid payroll application audit engagements.
Scope of this policy
This policy applies to professional engagements such as payroll application audits, statutory deduction reviews, control walkthroughs, and year-end reconciliations. It does not cover physical goods or software licences because we do not sell those.
Deposit
A 40% deposit is required to reserve a fieldwork window. The deposit is credited against the final fee.
Cancellation by the client
- More than 10 business days before the agreed start date: deposit refunded minus a THB 8,000 administration fee.
- 5–10 business days before start: 50% of the deposit is refundable.
- Fewer than 5 business days before start, or after information-request work has begun: deposit is non-refundable.
Rescheduling
One reschedule with at least 5 business days’ notice is accepted without charge, subject to our calendar. Later reschedules may incur a THB 5,000 fee or require a new deposit if the original slot cannot be reused.
Work already started
If fieldwork, sample selection, or draft findings have begun, fees for time incurred are payable and are not refundable. Any unused prepaid balance above incurred time may be refunded within 14 business days.
No-shows
If nominated client contacts are unavailable for scheduled walkthroughs without 24 hours’ notice, that day may be billed at the walkthrough day rate and is non-refundable.
Non-refundable items
- Third-party travel booked with your approval
- Rush surcharges stated in the engagement letter once the rush window has opened
- Finalised reports already delivered
Partial refunds
Where we terminate an engagement early for reasons outside your control (for example prolonged loss of agreed access despite good-faith efforts on both sides), we invoice only for work performed and refund any surplus prepaid fees.
Refund process and method
Email info@minddatagrid.digital with your engagement reference and reason. Approved refunds are returned to the original payment method within 14 business days after approval. Phone enquiries: +66 2 555 8610.
Exceptions
Statutory or court-ordered remedies available under Thai law remain unaffected.